Order Processing Times
The times I need to prepare your order to send may vary. In stock items are processed and shipped next working day wherever possible.
Estimated shipping times
I ship items via Royal Mail, and their shipping times are listed as follows –
United Kingdom: 1-2 business days
North America: 5-7 business days
Europe: 3-5 business days
Australia, New Zealand and Oceania: 7-10 business days
Asia Pacific: 7-10 business days
Latin America and the Caribbean: 7-10 business days
North Africa and the Middle East: 7-10 business days
Sub-Saharan Africa: 7-10 business days
I’ll do my best to meet these shipping estimates, but can’t guarantee them, as once items are delivered to the Postal Service things are out of my control. The actual delivery time will depend on the shipping method. I will wherever possible update you with what information I know.
How will I send your order?
UK – Items up to 2 kg in weight postage is based on Royal Mail current variable prices for First Class postage; Between 2 kg and 5 kg in weight is based on Royal Mail Signed For.
EU – Items up to 1 kg in weight are sent as Royal Mail International Standard; Items between 1 kg and 2 kg in weight are sent as Royal Mail International Tracked.
USA – (Variable) up to 2 kg in weight are sent as Royal Mail International tracked parcels.
Rest of the World – Up to 749 g sent as Royal Mail International Standard; over 750 g but below 2 kg sent as International Tracked.
All Other Areas and Parcel Weights – Contact Me
Customs and Import Taxes
Buyers are responsible for any customs and import taxes that may apply. I am not responsible for delays due to customs.
Your payment information is kept secure by the established payment providers I use. I never receive your card details.
Returns and exchanges
I gladly accept returns and exchanges
Contact me within: 14 days of delivery
Return items back within: 30 days of delivery
Request a cancellation within: 6 hours of purchase
The following items cannot be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:
- Custom or personalised orders
- Digital downloads
- Intimate items such as earrings (for health/hygiene reasons)
- Items on sale
Conditions of return
Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.